4 Dec 2013

Full-Time Business Analyst, Operations Support

Wataniya Telecommunications – Posted by Stupid AdminAl Jahra, Kuwait

Job Description


Wataniya Telecom was commercially launched in 1999 as the first privately owned operator in Kuwait. In March 2007, Qatar Telecom (Qtel) acquired 92% of Wataniya Telecom shares.

Wataniya is a customer driven company that aims to provide product and service excellence that is leading to a real customer value… The company has been a driving force in increasing the mobile market penetration in Kuwait (over 80%) Wataniya Telecom has grown rapidly through acquisitions and enjoys a remarkable expansion in MENA & ASIA. Driving operations in Kuwait, Maldives, Saudi Arabia, Tunisia, Algeria and in 2007 in Palestine.


Is a leading international communications company delivering mobile, fixed, broadband internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia.

Formerly known as Qtel Group, we have a customer base of 93 million and reported revenues of USD 9.3 billion in 2012
The Role::
Assist in conducting analysis in the Call Centre for the purpose of developing processes for increased efficiency, effectiveness, and control of Customer Care to meet customer needs and maintain quality call centre performance.

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Job Categories: Miscellaneous. Job Types: Full-Time.

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