4 Dec 2013

Full-Time Customer Care Executive, Scripting and Motivation

Wataniya Telecommunications – Posted by adminAl-Jahra, Al Jahra, Kuwait

Job Description

The Company::WATANIYA TELECOM

Wataniya Telecom was commercially launched in 1999 as the first privately owned operator in Kuwait. In March 2007, Qatar Telecom (Qtel) acquired 92% of Wataniya Telecom shares.

Wataniya is a customer driven company that aims to provide product and service excellence that is leading to a real customer value… The company has been a driving force in increasing the mobile market penetration in Kuwait (over 80%) Wataniya Telecom has grown rapidly through acquisitions and enjoys a remarkable expansion in MENA & ASIA. Driving operations in Kuwait, Maldives, Saudi Arabia, Tunisia, Algeria and in 2007 in Palestine.

OOREDOO GROUP:

Is a leading international communications company delivering mobile, fixed, broadband internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia.

Formerly known as Qtel Group, we have a customer base of 93 million and reported revenues of USD 9.3 billion in 2012
The Role::
* Write and amend the scripts used by Call Centre staff to deliver quality product/service knowledge and customer service and track and monitor Call Centre staff performance through the implementation of motivational recognition programs.


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Job Categories: Administrative & Clerical. Job Types: Full-Time.

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