28 Nov 2013


The International Committee of the Red Cross (ICRC) – Posted by Stupid AdminAmman, Jordan

Job Description

Standard Function Description
 Assists in the realization of medium/large computer and telecommunication infrastructures
 Maintains and exploits existing computer and telecommunication infrastructures
 Manages and administrates a park of equipment and software
 Provides ICT support and basic training to users

ICT setup
 Installs, adapts and maintains all professional ICRC Informatics equipment (computers, servers, printers, peripherals, internal networks, power systems, cabling, connexions and internet facilities) respecting internal standards and procedures.
 Installs, programs, adapts and maintains all professional ICRC Radio equipment (HF, VHF, UHF, modems, antennas, cabling, power systems, batteries) respecting internal standards and procedures.
 Installs, programs, adapts and maintains all professional ICRC Telephone equipment (Sat phones, faxes, switchboards, wireless units, telephone sets, in-doors cabling and connexions) respecting internal standards and procedures.
 Assists his/her technical superior and colleagues on the implementation of ICT projects in his/her AoR.
 Shares knowledge and maintains technical and administrative information updated following internal documentation and reporting procedures.

ICT Helpdesk
 Provides ICT Help Desk service to users on working days, handling and prioritizing requests according to established internal procedures.
 Relies to 2nd level support (GVA ICT Service Desk or his/her technical superior) when needed and follows up until completion.
 Always projects a positive and service oriented image of the ICT department.

ICT Administration
 Keeps an updated inventory of all ICT equipment, in compliance with internal procedures.
 Follows standard procedures for loans and attributions of ICT equipment and software, ensuring messages exist, approvals are correct, forms are completed and signed, and properly monitoring returns and reacting when necessary.
 Knows, respects and monitors ICRC ICT policies, procedures and institutional standards.

ICT Logistics
 Creates and follows Internal Requests as per internal procedures and standards.
 Prepares all shipments of ICT equipment and makes sure that items travel properly and safely packed and accompanied by the necessary documents as per ICRC procedures (PL, WB…).
 Liaises with Logistics following procedures and keeping proper reporting and filing.
 Receives and acknowledges all shipments related to ICT equipment, and reports in case of defect.

ICT Workshop and Stock
 Repairs or sends for repair faulty ICT equipment.
 Maintains the ICT office/workshop and the ICT stock clean, in order and secured.
 Ensures that basic stock item positions do not go below minimum levels and reacts timely.

 The ICT Technician Amman replaces his/her technical superior during his/her absences.
 The ICT Technician Amman replaces the regional monitoring person during his/her absence.
 The ICT Technician Amman is willing to carry out regular support ICT missions to all ICRC structures in Jordan

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Job Categories: Technology. Job Types: Full-Time.

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